Frequently Asked Questions
Find the answers to your questions about The Old Electric. Something missing? Send us an email to info@theoldelectric.co.uk and we’ll be happy to help.
We’re no longer in our old building, but we’re still creating and sharing brilliant work across Blackpool. You’ll find us popping up in different spaces for performances, workshops and events — details for each event will be clearly listed when you book.
Each event page and your email ticket will include the exact venue and address. If you’re not sure or need help planning your visit, just email us at info@theoldelectric.co.uk
This will vary by venue. We’ll include the nearest transport links and parking info on each event listing to help you plan your journey.
Tickets may not be returned, refunded, or exchanged except in accordance with local consumer law. You can see our full ticket terms and conditions here. Terms & Conditions
Yes — we’re a paperless organisation, so tickets are sent by email. You can show us your ticket on your phone, or just give your name at the door and we’ll check you off our list. No need to print anything or worry about barcodes — we’ve got you covered.
Yes, give us a call on 07522 123089 or pay in person when we’re on site. Some venues may accept card, others may be cash-only — we’ll always try to make this clear in advance.
However, please be advised that some shows and events will sell out in advance so tickets may not always be available on arrival.
Yes! Just contact us at info@theoldelectric.co.uk and we’ll resend your ticket.
Yes — if the event isn’t sold out, you can buy a ticket on the door. We’ll be there to help and can take both cash and card payments. We recommend you to bring cash just in case. However, some events do sell out in advance, so booking ahead is always recommended.
We recommend arriving 10–15 minutes before the start time so you can find the venue, get settled, and not miss anything. Latecomers may not be admitted depending on the nature of the performance or space.
Our events will take place in a variety of spaces with different access facilities. We’ll always provide venue-specific access information on each event listing. If you have any questions or need to chat through your access requirements, contact us at info@theoldelectric.co.uk
This depends on the venue. Some spaces may have a place to store coats or bags, others may not. Please try to travel light and check the event page or ticket email for more details.
It depends on the venue — some will have refreshments available, and some won’t allow food or drink inside. This info will be included on your ticket email or the event page. If you are unsure, please get in touch with us at info@theoldelectric.co.uk.
Contact us on info@theoldelectric.co.uk with details of which event you attended and a description of what you lost. We’ll do our best to reunite you with your lost item.
The best way to stay in the loop and be the first to know about new events and activities is to register for our newsletter or follow us on social media @theoldelectric.
Revised 7 May 2025.