Frequently Asked Questions

Find the answers to your questions about The Old Electric. Something missing? Send us an email to info@theoldelectric.co.uk and w’ell be happy to help.

Tickets may not be returned, refunded, or exchanged except in accordance with local consumer law. You can see our full ticket terms and conditions here.Terms & Conditions

The best way to keep in the loop with what’s happening and be the first to know about new events and activities is to register for our newsletter.

Yes, email us at info@theoldelectric.co.uk or call 01253 834175 and we can send you a copy.

Yes, call us on 01253 834175 to book over the phone or arrive early to pay in cash. 

However, please be advised that some shows and events will sell out in advance so tickets may not always be available on arrival.

Yes, we love to save paper and trees so we only provide email tickets. You can show it to us on your phone when you arrive or, if you need to, print it out and bring it with you.

We’re a short walk from Blackpool North train station, North Pier tram stop and many town centre bus stops. You can find details for nearby parking on the Blackpool Council website.

We have food and drink available to buy so we would encourage you to support our business model and help us keep providing amazing creative experiences. If you do choose to bring your own food and drink, please be aware that alcohol is not permitted.

We will do our best to let you in, however, depending on the event this might not be possible or we might ask you to wait a little while until a suitable moment. Sometimes this might not be possible, so try to arrive with time to spare.

We have a lift that provides level access to all areas of the building, but you can find out more on our access page. If you have specific needs or requirements you can call us on 01253 834175 or email info@theoldelectric.co.uk 

Please call us on 01253 834175 or email info@theoldelectric.co.uk with details of when you visited and a description of what you lost.

Yes, you can leave your coat or bag at reception and collect it after your event. Please try to limit the size of any bags you bring with you and be aware that we may carry out bag checks at our discretion. 

We ask that you don’t take photos or videos during our events unless we tell you otherwise in advance of the event starting.

You are welcome to wear a face covering while in the venue and we have the government’s track and trace system in place. We are also regularly cleaning our spaces and would encourage you to observe social distancing for the comfort of those around you.