Terms & Conditions

The following terms and conditions of sale and entry and here to ensure you can enjoy your chosen event and inform you about your entitlements. They apply to all tickets whether booked online, in person or over the phone.

  1. It is the responsibility of the ticket buyer to ensure that all details (including but not limited to name, contact information, event date, time, and location) are correct at the time of booking.
  2. Tickets may not be returned, refunded, or exchanged except in accordance with local consumer law. Where a refund is given, the booking fee will be deducted from your refund amount.
  3. We reserve the right to vary the advertised programme and to add, withdraw or substitute artists and content as necessary. 
  4. Right of admission is reserved including for delayed entry for late arrivals or where a ticket holder is asked to leave the premises.
  5. Alcohol is prohibited on the premises and ticket holders may be refused entry if they bring their own with them.
  6. The recording (either via still or moving images) is prohibited unless ticket holders are notified in advance.
  7. Ticket booker information may be shared with Track & Trace in line with government guidance.

We reserve the right to vary these terms and conditions.

For more information or assistance please contact info@theoldelectric.co.uk

Welcome to The Old Electric’s Student Loyalty Card program! Please read these Terms and Conditions carefully before participating.

1. General Information

  • The Old Electric Student Loyalty Card is available to all students who attend our performances.
  • The card allows you to earn a free show after attending four paid shows, subject to the conditions outlined below.
  • The card is valid until 30 June 2025

2. How to Use Your Loyalty Card

  • Stamp Collection: You will receive one stamp for each paid show you attend. The card must be present at the time of the show to collect a stamp.
  • Redemption: Once you have collected four stamps, your fifth show will be free, excluding certain performances (see below).
  • Exclusions: The free show cannot be redeemed for our Alternative Christmas Cabaret or productions by our Community Theatre Company.
  • Lost or Damaged Cards: The Old Electric is not responsible for lost or damaged cards. Stamps cannot be transferred to a new card. You will have to get a new loyalty card from us and start again. 

3. Eligibility

  • The loyalty card is non-transferable and can only be used by the person to whom it was issued.
  • The program is open to students with a valid student ID at the time of issue.

4. Redeeming Your Free Show

  • Booking: To redeem your free show, present your completed loyalty card at our box office. You may be asked to present your student ID.
  • Availability: Free show redemption is subject to seat availability. We recommend you to get in touch with us at info@theoldelectric.co.uk to reserve your space for a show. 
  • There may be cancellations of shows. We will get in touch to let you know and you may transfer your free show to a different performance. 

5. Program Changes

  • The Old Electric reserves the right to modify or discontinue the loyalty program at any time without prior notice.
  • Any changes will be posted on this page, and continued use of the card after changes have been made constitutes acceptance of those changes.

6. Contact Information

For any questions regarding the Student Loyalty Card program, please contact us:

Revised 1 October 2024